Web 2.0 Technologies with Scott Boggan

This meeting examines popular "Web 2.0" technologies and their broad potential for providing richer and more collaborative web-based user assistance. We'll assess the current and future impact of information delivery technologies—such as AJAX, RSS, and recommendation systems—and describe how each can provide greater levels of interactivity for users and between systems.

We'll look at collaborative technologies such as folksonomies, tag clouds, wikis, and community forums, and consider their impact on us as authors. You will also learn:

• The basics of how each technology works.
• Examples of how each is being utilized on the web.
• How AJAX, RSS, and recommendation systems might change the way users retrieve and interact with user assistance.
• How collaborative technologies will change the dynamics of user assistance content development.

Scott Boggan manages the user interface design for Isilon Systems, the leader in clustered storage systems and software. With nearly 20 years experience, Scott is an acknowledged expert in online and print documentation as well as a popular speaker. A co-author of the popular book Developing Online Help for Windows, he has taught at the University of Washington and was a charter member of the Microsoft Help MVP program.